Privacy Policy

We Respect Your Privacy

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At Main Road Real Estate, protecting your personal information is a priority. This Privacy Policy outlines how we collect, use, store, and disclose your personal data, and how you can manage your privacy preferences in accordance with the Privacy Act 1988 and the Australian Privacy Principles.

By using our website, applications, or services—or by otherwise providing us with your personal information—you consent to the practices described in this policy. If you choose not to share certain information with us, we may be limited in the services we can provide.

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1. What Personal Information We Collect

The information we collect depends on your interaction with us. Generally, we may collect:
• Name, contact details (email, phone number, address), date of birth
• Employment and financial information (e.g., for tenancy or sale transactions)
• Property-related preferences or enquiries
• Any information you provide during inspections, applications, or other interactions

We may also collect information about:
• Clients, potential clients, and their representatives
• Property owners, tenants, and applicants
• Contractors, suppliers, and employees
• Website users or social media participants

Additionally, we may gather non-personal information such as browser type, location, and usage data when you visit our website or use our digital tools.

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2. How We Collect Your Information

We may collect personal information directly or indirectly, including when:
• You engage with us via phone, email, forms, or in person
• You attend inspections, auctions, or real estate events
• You visit our website, social media, or use our apps
• You apply to rent, buy, or sell a property
• We receive referrals or insights from third-party providers, such as credit agencies or marketing platforms

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3. Why We Collect and Use Your Information

We collect, use, and disclose your personal information to:
• Facilitate the buying, selling, and leasing of properties
• Provide tailored real estate advice and services
• Communicate listings, updates, and marketing information
• Manage inspections, tenancy applications, or property management
• Maintain safety at open homes and auctions
• Meet legal, regulatory, and contractual obligations
• Improve our services, technology, and communications
• Coordinate with tradespeople, financial institutions, or legal professionals on your behalf

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4. Disclosure of Your Information

We may share your personal information with:
• Our staff and service providers (including data hosting, marketing, and maintenance partners)
• Potential buyers, sellers, tenants, or landlords
• Tradespeople or contractors performing property-related services
• Professional service providers (e.g., legal, accounting, conveyancing)
• Platforms and portals used for property advertising
• Government bodies or regulators, where legally required

We will never sell your information. Your consent may be obtained directly or inferred by your engagement with our services.

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5. Direct Marketing & Communications

By providing your information, you consent to receive relevant updates about properties, services, or news from Main Road Real Estate. This may include email marketing or direct contact.

You can unsubscribe from our communications at any time by following the link in our emails or contacting us directly at: privacy@mainroadrealestate.com.au

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6. Access, Corrections & Your Rights

You have the right to request access to or correction of your personal information. To do so, please email privacy@mainroadrealestate.com.au with proof of identity and a brief description of your request.

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7. Overseas Disclosure

In some cases, we may work with overseas service providers (such as cloud-based systems) to assist in delivering our services. Where this occurs, we take reasonable steps to ensure your data is managed in compliance with Australian privacy standards.

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8. Data Breach Notification

If a data breach occurs that is likely to result in serious harm, we will promptly notify you and the Office of the Australian Information Commissioner (OAIC), as required by law.

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9. Security of Information

We take reasonable steps to secure your personal data from misuse, loss, or unauthorised access. However, no data transmission over the internet can be guaranteed to be completely secure.

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10. Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes in laws or our business practices. The most current version will be available at mainroadrealestate.com.au/privacy-policy

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11. Feedback, Questions or Complaints

If you have any questions, feedback, or concerns about your personal information, please contact our Privacy Officer at: privacy@mainroadrealestate.com.au
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